What form of currency and/or payment do you require?

How can I change or delete an order?

Do you hem pants to different lengths?

How can I check on the status of my order?

What are your shipping policies?

What is your Privacy Policy?

Does Scrubs of Key West have a catalog?

Yes we do, please email us a request and we will drop one in the mail right away. We also offer our on-line catalog to provide you with pictures of our newest arrivals. We use only top quality fabrics and excellent craftsmanship. <back to top>

Do you offer a guarantee?

Our products come with a 30-day money back guarantee. If you are not completely satisfied with your order, send it back in the original, unused condition within 30 days for an exchange or refund. Custom orders and clearance items are excluded.   Please send all returns or exchanges to PO BOX 9720 TAVERNIER, FL  33070. <back to top>

Do you have a size chart?

You can see our size chart by clicking here. <back to top>

Do Scrubs of Key West Shrink?

Our scrubs are made with 100% first quality cotton fabrics. All cotton can shrink, so our scrubs are oversized to allow for 5% shrinkage. <back to top>

How do I wash my scrubs?

Scrubs of Key West recommends the following laundry instructions for all of our 100% cotton fabrics:

Machine wash cold water, no bleach. Wash dark colors separately, tumble dry low, remove promptly. <back to top>

What form of currency and/or payment do you require?

We only use American currency. All internet orders require a credit card payment. We accept Visa, MasterCard and Discover. Our European partner www.smarter-practice.com accepts additional forms of payment and ships within Europe. <back to top>

How can I change or delete an order?

If you need to make a change or deletion to an existing regular order, please contact us at 1-305-853-1700 to speak with a customer service representative. Regular orders that have not been shipped may be changed, but this will add additional processing time. Custom orders require special fabric cuts and cannot be changed or cancelled. <back to top>

Do you hem pants to different lengths?

We have in house seamstresses available for alteration. All alterations are considered custom orders and cannot be returned or exchanged. <back to top>

How can I check on the status of my order?

Please phone us at 305-853-1700 or email us at info@scrubskeywest.com to find out the status of your order. <back to top>

What are your shipping policies?

All orders are sent by the USPS

Please allow seven to ten days to receive regular orders. Custom orders require up to three weeks additional processing time. All orders are filled on a product availability basis. Custom orders and back orders will be shipped immediately upon receipt of fabric and completion of order.

Shipping Charges:

Up to $40.00 ..........................................$6.00
40.01 to 60.00 ........................................$7.00
60.01 to 80.00 ........................................$8.00
80.01 to 100.00 ......................................$9.00
100.01 to 150.00 ....................................$10.00
150.01 to 200.00 ....................................$11.00
200.01 to 250.00.....................................$12.50
250.01 to 300.00.....................................$13.50
300.01 to 350.00.....................................$14.50

**International Orders**
Credit card payment (Mastercard, Visa and Discover) only. Shipping charges vary by country. Please call (305) 853-1700 for International shipping rates or e-mail Info@ScrubsKeyWest.com for rates

**European Orders** 

Please use our European Partner .www.smarter-practice.com <back to top>

What is your Privacy Policy?

At Scrubs of Key West, we are committed to protecting your privacy. The information we collect about you we use to process orders and to provide a more personalized shopping experience. We do not sell, rent or loan any identifiable information regarding our customers to third parties. Any information you give us is held in strict confidence and with the utmost care and security, and will not be used in ways to which you have not consented.

What information do we collect? How is it used?

In order to make a purchase, we need to know your name, email address, mailing address, phone number, credit card number, and expiration date. This information allows us to process and fulfill your order, and to notify you of your order status. The website has been designed so that no personal identifying information is displayed online or is accessible to the general public.

When you email Scrubs of Key West with comments/questions, your email is used to respond to you online. You will only be contacted by phone or postal mail if additional information is needed to fulfill your order.